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Job Responsibilities:

Work closely with Business Development Senior Manager in the area of warehouse solution design engineering for the entire warehouse racking and storage layout, manpower inbound, outbound and equipment according to customers requirements.
Liase with Supplier and work on cost modelling to help with RFQ/RFP according to customers budget.
Helping with pre project development phase and tendering activities.

Requirements:

Degree in Engineering, preferably in Mechanical Engineeering
Minimum 3 years of experience in a solution design engineering for warehouse
Must be able to use AutoCAD and have ability and experience with cost modelling
Strong negotiation skill and Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and cross-functional teams

Job Responsibilities:

Middle man between principal manufacturer and client.
Help gather requirements from clients, and project manage the requirements with the principal manufacturer.
Business development and market exploration.

Requirements:

Supports all processes in export business, through planning and coordination with internal and external stakeholders.
To ensure that all aspects of freight export are managed efficiently and effectively to ensure that service standards are met at all times.

Core Responsibilities:
ORDER PROCESSING

Managing the entire sales order process from order entry to delivery, ensuring accuracy and efficiency.
Analyze shipping options, negotiate favorable terms with carriers, and strive to secure the most cost-effective methods for the shipment arrangement.
Liaise with production for orders updates and plan.
Coordinate and follow up with customers on the status of orders. Advises customers of schedule dates and changes of shipping documents.
Coordinate with external freight forwarding vendor on the on-going export shipment including containers arrangement and relevant shipping documents.
Coordinate with Custom Department and Port on submission for K1-9.
Perform day to day monitoring shipment activities to enhance order deliver as per schedule.
Ensure all of required documentation (LC, B/L, COO and etc) for export functions are timely sent and arrival notices communicated to overseas customers.

Coordinate with production planner on any amendments requested to meet customer expectations and operational capacities.
Responsible to liaise with HQ sales team regarding order status, production and delivery schedule and others sales related matters.
Provide customer service and follow-up support to customers, sales inquiries and leads in an effective, efficient, professional and friendly manner.
Ensures and facilitates a smooth flow of communication within departments to avoid confusion.

Prepare information requests from Headquarters and Top management for business forecasting and analysis.
Maintain accurate and organized sales record and documentation.
Prepare regular reports on sales database, order status and customer feedback to ensure the organization is operating efficiently.

Proactively communication with internal teams (Sales, Purchasing, Production) to facilitate the efficient delivery of customer solutions
Collaborates with: Internal – Planning, Sales, Purchasing, Production, Quality External – Headquarter, Customer, Freight forwarder, Logistic

Strong problem-solving skills and a customer-centric approach to handling inquiries and complaints
Strong attention to detail and the production of high-quality work
Ability to work in a fast pace environment, under pressure and meet tight deadline.
Ability to work independently and manage multi-tasking effectively.

Education: Diploma or Bachelor’s degree in Business related qualification.
Working Experience: 2+ years in export operation, preferable in a manufacturing industry.

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